Vertex App Studios Inc.
Support
Have a question about an account, subscription, or app issue? Email us directly or use the form below.
support@vertexstudioapps.comWe typically reply within 1–2 business days.
Tell us what's going on.
Share a few details and choose the relevant product so we can route your message to the right place.
Subscriptions can be managed in your Apple ID settings.
Answers to common questions.
Account & Subscription
Subscriptions can be managed in your Apple ID settings, where you can view, change, or cancel your plan at any time.
Open the app, go to the subscription or settings screen, and choose "Restore Purchases." Make sure you're signed in with the same Apple ID used for the original purchase.
Billing & Refunds
Purchases and renewals are handled by Apple. You can review your billing history in your Apple ID settings, and refund requests are processed through Apple. Email us if you need help understanding a charge.
Refunds for App Store purchases are managed by Apple through their refund request process. We're happy to point you in the right direction if you reach out.
Technical Help
Try updating to the latest version and restarting the app. If the issue continues, email support@vertexstudioapps.com with your device model and a short description, and we'll investigate.
Our apps are built for current iOS devices. Keeping your operating system up to date ensures the best experience.
Feedback
We love hearing ideas. Send your suggestions to hello@vertexstudioapps.com — real feedback shapes what we build next.
Absolutely. Email support@vertexstudioapps.com with steps to reproduce the issue and we'll take a look as soon as we can.